Thank you for shopping with HOYECHI! We ship to the United States, Canada, the United Kingdom, Germany, and all other European Union member countries. Please review our shipping policy below.

Where Your Order Ships From
Orders are dispatched according to the selected product or variant, delivery address, and available warehouse stock. Our warehouse in Germany can serve European Union destinations. Not every item is stocked in every country, and some items are stocked only in the United States.
For Canadian orders, the selected item may ship from our Canadian warehouse when available, or from the United States when an eligible cross-border service is available.
Check the options for your selected item and delivery address at checkout, or contact support@hoyechi.com before ordering if you need help confirming availability.

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). During periods of high order volume, such as holidays or sales events, processing may take an additional 1–2 business days.
Once your order ships, you will receive a confirmation email with tracking information.

Shipping Carriers
We work with the following trusted shipping providers to deliver your order safely and on time:
UPS
USPS
FedEx
DHL
The shipping carrier is selected based on destination, shipping method, and package size.

Shipping Methods & Delivery Times
For U.S. domestic shipments, the following estimates apply where the service is available at checkout:
Standard Shipping (via USPS, UPS, or FedEx): 5–8 business days
Expedited Shipping (via UPS or FedEx): 2–4 business days
Express Shipping (via USPS, UPS): 1–2 business days
For Canadian orders, delivery times depend on whether your order ships locally from Canada or across the border from the United States. U.S.-to-Canada shipments involve cross-border transit and may require customs clearance.
For the United Kingdom, Germany, and other EU destinations, delivery times depend on the dispatch warehouse, destination, and shipping service. U.S. domestic estimates do not apply to Canadian domestic or cross-border shipments. Check the delivery information available at checkout, or contact support@hoyechi.com for an estimate before ordering.
Please note: Delivery times are estimates and may be affected by customs clearance, weather, holidays, or carrier delays.

Holiday Season Delays
During peak seasons (such as Thanksgiving, Christmas, and New Year), order processing and delivery may be delayed due to increased carrier volume. We recommend placing orders early to ensure timely delivery.

Shipping Rates
Shipping is free when your order ships from a warehouse in your destination country to an address in that same country. Cross-border shipping is charged separately. For shipments from Germany to another EU member country, contact support@hoyechi.com before placing your order with the product or variant, quantity, destination country, and postal code. We will confirm delivery coverage and calculate the shipping charge for your region; cross-border shipping is not automatically free.
Available shipping options and charges depend on the selected product or variant, dispatch warehouse, and delivery address. Review the shipping charge and any tax or duty information shown at checkout before placing your order. If no shipping option is displayed, contact support@hoyechi.com with the product, quantity, and destination postal code before ordering.

Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for the tracking information to update.

Signature Requirement
For high-value orders or certain express shipments, a signature may be required upon delivery. If no one is available to sign, the carrier may leave a notice and attempt redelivery or hold the package at a nearby facility.

Shipping Restrictions
Our delivery coverage includes the United States, Canada, the United Kingdom, Germany, and all other EU member countries. Availability of a particular product and shipping service depends on the delivery address and dispatch warehouse. U.S. P.O. Boxes and APO/FPO/DPO addresses require an eligible USPS service. Large parcels, remote areas, and special addresses may have service restrictions; contact support@hoyechi.com if checkout does not show a suitable option.

Lost or Damaged Packages
HOYECHI is not responsible for lost, stolen, or damaged packages after they are marked as delivered. If your order arrives damaged or does not arrive, please contact the shipping carrier directly. We are happy to assist in filing a claim when possible.

Need Help?
If you have any questions about your order or shipping, please contact us at support@hoyechi.com. We’re here to help!