Frequently Asked Questions

1. What is HOYECHI?

HOYECHI is the official online store of Dongguan HuayiCai Landscape Technology Co., Ltd., a professional lighting manufacturer founded in 2002. We focus on high-quality Christmas and holiday decorations, from home yard décor to large commercial displays, with dispatch arranged according to the selected item, available warehouse stock, and delivery address.

2. What types of products do you sell?

We specialize in seasonal and holiday décor, including:

  • Lighted outdoor Christmas decorations (reindeer, snowmen, gift boxes, arches, and more)
  • Christmas trees for outdoor and commercial displays
  • Wreaths and garlands
  • Christmas balls and ornament sets
  • Rattan and other themed decorations
  • Selected Halloween décor and commercial decoration collections
3. Are HOYECHI decorations suitable for outdoor use?

Most HOYECHI products are designed for outdoor use and built to handle typical winter conditions. Many items feature weather-resistant materials and waterproof LED light strings (often up to IP65 on outdoor pieces), making them ideal for front yards, lawns, pathways, plazas, and commercial venues. Please always check the product description for the recommended usage (indoor/outdoor) and IP rating before installation.

4. Do the products come with lights included?

Yes, the majority of our decorations are sold as pre-lit sets with built-in or pre-installed LED lights. The product page will clearly show whether lights are included, how many LEDs are used, and whether the item is plug-in or battery-powered. Please refer to the “Specifications” or “Product Details” section of each listing.

5. Where do you ship from and where do you ship to?

We sell and ship to the United States, Canada, the United Kingdom, and European Union member countries. Our German warehouse can serve EU destinations. The dispatch warehouse depends on the product or variant, available stock, and delivery address. Not every item is stocked in every country, and some items are stocked only in the United States. For deliveries from Germany to another EU country, contact support@hoyechi.com before ordering with the product or variant, quantity, destination country, and postal code so we can confirm availability and calculate the shipping charge for your region. For other destinations, check the available shipping options at checkout.

6. How long does shipping take?

Processing time for most orders is 1–3 business days (excluding weekends and holidays). After your order ships:

  • Standard Shipping: approximately 5–8 business days for U.S. domestic shipments, where available at checkout.
  • Expedited options: around 2–4 business days for eligible U.S. domestic shipments. For Canada, the United Kingdom, and EU destinations, delivery times depend on the dispatch warehouse, destination, and available shipping service; U.S. domestic estimates do not apply.

During peak holiday seasons (Thanksgiving, Christmas, New Year), carriers may experience delays, so we recommend ordering early.

7. Is shipping free?

Shipping is free when an order ships from a warehouse in your destination country to an address in that same country. Cross-border shipping is charged separately, including shipments from Germany to another EU member country. For shipments from Germany to another EU country, contact support@hoyechi.com before placing your order; we calculate the shipping charge after confirming your destination region, product or variant, and quantity. For other destinations, review the available shipping charge at checkout or contact us if no suitable option appears. Do not assume that every product is available from a local warehouse. See our Shipping Policy for details.

8. How can I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking updates can take 24–48 hours to appear after the carrier picks up the parcel.

9. What is your return and refund policy?

We offer a 15-day return policy. You have 15 days after receiving your item to request a return. To be eligible, the item must be in its original condition, unused, with all tags and packaging.

To start a return, please email support@hoyechi.com with your order details. Approved returns will receive a return shipping label and instructions. After we receive and inspect your return, refunds are usually processed back to your original payment method within about 10 business days.

Ordinary discounted products are eligible under the same 15-day return conditions. Products clearly marked “Final Sale” before purchase and gift cards are excluded from this voluntary return policy. Your statutory rights are not affected. See our Refund Policy for full conditions and exceptions.

10. What if my item arrives damaged, defective, or with missing parts?

Please inspect your order as soon as you receive it. If an item is damaged, defective, or incorrect, contact us immediately at support@hoyechi.com, ideally with clear photos or videos of the issue and your order number. Our team will help you with replacement parts, a full replacement, or another appropriate solution in line with our return policy.

11. Do you offer wholesale pricing or dealer programs?

Yes. In addition to our online retail store, we actively support wholesale and dealer partners, especially for malls, parks, shopping centers, and other commercial venues. For bulk pricing, seasonal programs, or dealership opportunities, please contact our Wholesale / Dealer Desk at 626-361-8280, or email David@hoyechi.com with your project details.

12. Can you provide custom or large commercial light displays?

Yes. HOYECHI’s parent company, Dongguan HuayiCai Landscape Technology, has extensive experience in custom light shows and commercial holiday installations worldwide, including large outdoor Christmas trees, walk-through motifs, tunnels, and themed displays. If you need a tailor-made solution for a city center, shopping mall, park, or other venue, please contact us with your ideas, site photos, and timeline. Our design team can help you develop a complete proposal.

13. Do I need an account to place an order? What about rewards and wishlist?

You can check out as a guest or create a HOYECHI account for a faster checkout next time. With an account, you can view order history, manage addresses, and access features like HOYECHI Rewards and Wishlist where available.

14. How can I contact HOYECHI customer service?

You can reach us in several ways:

You can also find contact links at the bottom of every page under “Contact information” and “Contact US” in the navigation menu.